We are looking for a Supporter Relations Assistant for an 18 months fixed term contract to play a frontline role in tackling the climate crisis and building Friend of the Earth’s supporter base and grassroots strength. We’re looking for an innovative and passionate person to join our team and be a part of our mission to enhance and embrace the best relationships with the change-makers and protectors of our planet!
Our supporters put the Friends into Friends of the Earth. You will be providing administrative and project support to colleagues, acting as the first port of call for enquiries and will have a good overview of the Friends of the Earth’s activities. Our team also act as Friends of the Earth’s first point of contact for our generous donors, providing an excellent Supporter Care experience via multiple channels.
Key skills and attributes:
We are looking for an enthusiastic and committed customer service whizz who can juggle speaking to our brilliant supporters on the phone, moderating our social media pages, analysing data and processing donations. You’ll be adept at using CRM platforms, Microsoft packages such as Outlook and Excel and be a proactive self-starter who can hit the ground running, answering queries about climate change, the environment and protecting the natural world.
This is the perfect role for someone looking to start their career in fundraising or the charitable sector. Due to the varied nature of the role, no two days will be the same! We are looking for someone to start immediately.
Closing Date: 26th January 2022
We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and a vibrant organisational culture.
We are an equal opportunities employer and are especially keen to encourage applications from people currently under-represented in the environment movement.