Senior Credit Administration Officer

Triodos Bank
Administration/PA, Ethical Banking & Financial Services, Other
Salary Details
£32,000 (depending on experience)
Contract Type
Hours per Week
Closing Date
The Senior Credit Administration Officer will be responsible for documenting and securing new and existing facilities, managing the loans process to pay out and completing all associated administration for both standard and complex bespoke lending.

Job Description

You will also be providing guidance and advice to Relationship Managers on technical lending and security matters and generating/monitoring loan reports.


Facility documentation

  • Handles complex forms of financing, using standard pre-formulated and partly customised facility agreement templates.
  • Accurately assess the legal requirements of all credit proposals and reviews, compiling security instructions to solicitors based on the specific terms of each proposal together with any additional Handover information available.
  • Review and assess Bespoke facility agreements created by the Bank’s solicitors to ensure their consistency and operational efficacy with the Bank’s core IT systems and processes, amending clauses as required and feeding back to the Bank’s solicitors accordingly.
  • Ensure that requirements for drawdown sign-off are achieved prior to authorising disbursement and monitor, maintain and update the loan database.
  • Proactively use technical knowledge of lending and taking security to identify incomplete Handover information, clarifying omissions with either Relationship Managers or the Bank’s Credit department or Solicitors as appropriate.
  • Perfecting the Bank’s required security, utilising standard or bespoke documents as required
  • Communicate with Relationship Managers, solicitors, and customers throughout the facility documentation and perfecting security processes, ensuring the completion of all necessary formalities in an efficient and timely manner and having regard to external deadlines at all times.

Credit and financial analysis

  • Monitor and escalate late payments in connection with the Relationship Managers, and assist in the resolution of late payment issues.
  • Analyse simple and complex credit proposals and reviews, accurately and clearly identifying the specific conditions included with each in order to ensure their operational efficacy with the Bank’s core IT systems.
  • Identify process gaps or deficiencies across Business Banking and cross-departmental processes, enacting changes to these where appropriate to improve efficiency.

Reporting and data integrity

  • Apply knowledge of technical lending procedures, financials, Anti Money Laundering (AML) legislation and security requirements to process both standard and bespoke lending.
  • Update and maintain reports on the Bank’s loan book, reporting internally and externally as required.
  • Ensure the integrity of electronic and paper customer files, maintaining filing in line with audit requirements, and developing BB filing policy in line with regulatory changes.
  • Maintain the Bank’s security files and archives, including accurate records of security in Triton, ensuring that all security documents are provided to the Bank in a timely manner.

Loan Servicing and portfolio data management

  • Responsible for the completion of all drawdowns, ensuring that all aspects of facility and security documents have been completed; that all pre-drawdown conditions have been met and can be evidenced (with any risks identified and addressed) and that each lending facility is accurately set up within Triton as per its approved credit proposal.
  • Responsible for the complete and accurate administration of the Bank’s loan book, including processing Credit Committee minutes correctly and in a timely manner, with all relevant Triton records being maintained accordingly.
  • Responsible for all aspects of loan repayments/restructures and any release of security.
  • Use in-depth technical knowledge of lending to identify and mitigate any risks, liaising with Credit department as necessary.
  • Provide explanations to customers of complex lending terms and procedures through a variety of mediums, synthesising relevant information from Relationship Managers and solicitors as required.

Legal and compliance

  • Responsible for completing all Anti Money Laundering (AML) and regulatory checks on lending customers, their Ultimate Beneficial Owners (UBOs) and any other connected parties, ensuring that the Bank’s records are maintained and complete for compliance, audit and reporting requirements.
  • Proactively identify credit risks arising from an analysis and review of reports and documentation provided by solicitors, customers and/or valuers.
  • Act in an advisory capacity to other members of the Business Banking team.
  • Act in a supervisory capacity to other members of the BB T&S team, especially in times of absence of the T&S Team Leader
  • Comply with all regulatory obligations and internal governance to help ensure ethical behaviour which delivers fair outcomes for TBUK customers
  • Any other duties that may be required from time to time.

To be successful in this role you will have substantial experience of working in a loan/credit administration function and with bespoke lending transactions, as well as an ability to apply existing knowledge of procedures and requirements to new situations. The role requires a strong ability to communicate confidently and clearly with a variety of internal and external stakeholders, and to work both autonomously and within a team, proactively self-managing a busy workload under pressure. Experienced knowledge of credit risk principles and good commercial acumen, and an ability to synthesise complex information quickly and to apply it in a variety of settings. Professional training or qualifications in a numerical/business-related discipline and/or in-house training on loan/credit administration.


In return for your hard work and dedication, you will receive a competitive salary of circa £32,000 (depending on experience) plus access to our extensive benefits package, where most of our benefits are non-contributory! Our benefits include:

  • Non-contributory pension scheme from your first day of 8% in year 1 and 10% from year 2 onwards
  • Life Assurance (worth 4 times basic pay)
  • Income Protection - 75% of basic pay after 13 weeks sick and following six months service
  • Private Medical Insurance
  • A Health Cash Plan
  • Vitality Leave – After each 7 years of service, you will be able to take a sabbatical of up 3 months
  • 25 days (FTE) plus bank holidays per annum with additional increase in holiday though length of service (up to 5 days FTE)
  • A buy and sell holiday scheme of up to 5 days (FTE) to maximum of 30 days
  • Season Ticket Loan available for commuting into the office
  • A wellbeing allowance of £100 a year
  • Voluntary benefits, including discounts and cycle to work scheme

Triodos embraces flexibility and diversity in the workplace and is proud to be a Living Wage Employer and a Disability Confident "Committed" employer. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

To apply: Click the apply link to be transferred to our recruitment site where you can download the full job description and apply online. To help us to manage our advertising resources please mention Ethical Jobseeker in your application.

Company Description

Triodos Bank is one of the world's leading sustainable banks. Our mission is to make money work for positive social, environmental and cultural change. More specifically, we are in business to:

  •  Help create a society that protects and promotes the quality of life of all its members
  •  Enable individuals, organisations and businesses to use their money in ways that benefit people and the environment, and promote sustainable development
  • Provide our customers with innovative financial products and high quality service