Are you self-motivated, passionate about helping people and keen to join a dynamic organisation? This may be the perfect position for you!
Fairhive Homes is a non-profit affordable housing provider with ambition. We already provide affordable housing to more than 20,000 people in our community but we want to do more. That’s why we are striving to provide 1,000 additional homes by 2025.
About the Role
We are looking for Neighbourhood Manager to join our Team.
On the Job you will:·
- Ensure that services we deliver are responsive to local needs, working closely with other teams encouraging involvement and feedback as an integral part of the service.
- Take a responsive approach to safeguarding matters and working with other agencies and attending meetings where required to ensure all cases are risk-managed and safety planned appropriately.
- Work with residents and other agencies as appropriate to address hoarding and neighbourhood issues in our tenancies recognizing the mental and emotional needs of some residents using a supportive collaborative approach.
- Provide advice to tenants and applicants on housing-related issues, following clear policy and procedure guidelines. The post holder must be appreciative of the need for confidentiality and sensitivity due to the nature of issues discussed, which may include property rights on relationship breakdown, domestic abuse or child welfare concerns.
- Managing Neighbourhood Walkabout Programme in your designated area. To include setting timetables, advising all necessary parties, attending walkabouts, collating resulting estate action plans. Then monitoring the action plans, chasing progress with responsible parties and preparing monthly progress reports for monitoring purposes.
- Undertake tenancy management issues such as successions and assignments, plus specified breaches of tenancy such as non-occupation and lead on managing the customer journey throughout Assured Shorthold Tenancy, completing 8 week and 8 month tenancy visits and making decisions on tenancy conversion/extensions based on tenancy conduct and circumstances.
- Monitor tenancies and manage tenancy issues, taking action to remedy breaches in tenancy conditions in accordance with the organisations policy and procedures (involving external partners / agencies as and when required), including the service of Notices Seeking Possession, Section 21 Notices and applications to the Court for possession and eviction orders, subject to the approval of the Neighbourhood Team Leader (Please refer to the Job Description for the full list of duties for the role)
We’re looking for someone who can take ownership of a variety of tasks and who enjoys working with a diverse range of people. You will understand the importance of delivering an efficient and effective service to colleagues and customers.
For this role you will need:
- A good standard of education and appropriate work experience in a housing related role.
- Excellent understanding of social housing & neighbourhood management issues.
- Experience of developing partnership working with support agencies, local authority and community groups.
- Experience of communicating effectively with customers, partners and voluntary and statutory agencies.
- Experience of liaising, and working effectively both with individuals and groups of people and ability to work as part of a team and unsupervised.
- Excellent written communication skills with the ability to write accurate & clear correspondence & reports.
- Able to form and maintain good working relationships at all levels internally & externally.
- Ability to show team working focus: a commitment to working with others across teams to achieve results together.
- Ability to think laterally and help devise and implement innovative solutions to sometimes complex problems.
- Ability to shows customer focus: providing excellence in service, seeks to meet the needs of customers, engage residents and involve them.
- Problem solves: drives for outcomes, proactive to resolve issues and avoids escalation.
- Commitment to the aims and ambitions of the organiastion and broader issues of social housing, quality, customer service, best practice and value in all aspects of Fairhive’s operations.
If you’re conscientious, community minded and keen to learn more about working with us, we’d love to hear from you!
- 28 days holiday plus Bank Holidays (pro rata for part time)
- Discretionary performance related payment
- Contributory pension scheme·
- Flexible working·
- Health Cash Plan·
- Workplace Options Employee Assistance Programme·
- Employee discount scheme
E&D Commitment Our Vision and Values express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury Vale’s diverse communities. As part of our continued commitment to our workforce accurately reflecting the community we represent, we welcome applicants from BAME backgrounds, and applicants who have status as an individual with a physical or mental disability, as part of our ongoing commitment to Equality and Diversity. We are a Disability Confident Employer.
Closing date: 9th June 2022
Interview date: 25th May 2022 and 21st June 2022 .
All applications for this role will be reviewed on a continuous basis. As such, should a suitable candidate apply before the closing date, interviews and offers may take place before this date.