HR Support Officer

Administration/PA, Human Resources, Recruitment & Volunteer Mgt , IT & Communication Technology
Bristol - Hybrid
Salary Details
£22,949 per annum (pro rata for part-time hours)
Contract Type
Hours per Week
30 hours per week – happy to talk flexible working
Closing Date
In this role, you will work closely with our People Operations team, providing comprehensive and efficient administrative support for HR-focused processes and procedures.

Job Description

In this diverse role, you will accurately record personal information on the HR database, Cascade. You will manage the shared HR inboxes and respond to colleagues regarding employment issues, providing advice and support on company policies and procedures and terms and conditions of employment.

You will administer a number of colleague benefits, including requests for loans, joining salary sacrifice schemes, additional annual leave purchases, flexible working requests and career breaks.

You will work with the HR Information and Systems Manager to complete workflow tasks as inputted through Cascade and deal with the tasks as they arise.

We offer true hybrid working, a mix of home working and time within our new Hub in Bristol with flexible working patterns to suit individual circumstances. On occasion, there may be travel, and possible overnight stays required.

About you

In this diverse, fast-paced and deadline-driven role, we are looking for someone with experience in an administrative role in an HR service delivery setting, with a knowledge of HR administration procedures. 

You will also have experience in offering a support service to others, successfully working to deadlines and timescales and dealing with enquiries and confidential information with tact and discretion. 

You will have excellent administration skills, strong written and verbal communication skills and the ability to take a proactive approach to tasks with excellent attention to detail.

You will have excellent IT and database management skills with the capability to interpret and manipulate data.

We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups. Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect.

Work perks


  • 26 days leave per annum plus bank holidays for full-time working.
  • Ability to buy an extra week of annual leave (pro-rata for part-time staff).
  • Staff volunteer days.
  • 24/7 free, impartial and confidential support service.
  • We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes.


  • Group Personal Pension Scheme with a 4% or 5% of basic salary contribution being matched by Sustrans.
  • Bike, computer and season ticket loans.
  • Discount benefits.


  • Enhanced maternity and paternity pay.
  • Flexible Working practices (full-time hours are 37.5 per week, Monday - Friday).

Equality, diversity and inclusion

Sustrans is committed to reducing inequality, valuing diversity and enabling inclusion.

We welcome applications from people from all parts of the community, particularly where we are under-represented.

Currently, this includes people who identify as having a disability, and those from Black, Asian and minority ethnic groups.

To apply: Click the apply link to be transferred to our recruitment site where you can download the full job description and apply online. To help us to manage our advertising resources please mention Ethical Jobseeker in your application.

Company Description

We’re custodians of the National Cycle Network, a UK-wide network of traffic-free paths for everyone, connecting cities, towns and countryside, loved by the communities they serve. 

We bring people together to create places with clean air and green spaces, where friends and facilities are just a short walk away. Cities and towns where everyone can thrive without having to use a car.