Helpline Practitioner

Children & Young People, Customer Service, Social Care
Salary Details
£24,000 per annum plus 3.5% rota allowance
Contract Type
Hours per Week
35 hours per week
Closing Date
At the NSPCC, our vision is to end cruelty to all children in the UK. An ambitious but worthwhile mission — and one you will help us achieve as a Helpline Practitioner.

Job Description

At our UK-wide Helpline, our priority is to empower the public to protect children and young people. With empathy, sensitivity and common sense you will provide emotional support, practical guidance and help to anyone who thinks a child may be at risk of abuse. Working as an advisor to adults across the UK you will encourage and empower them to look out for the children around them - to take action and give children a voice when they are unable to ask for help themselves.

This is a fantastic opportunity for you to develop your child protection expertise within a unique and highly influential national service, to work for an organisation whose core value is putting children first and you to personally make a positive impact on thousands of families across the UK.

You will be providing advice and assistance to the public via telephone, email, text and through social media. You will take ownership of each contact you take and you will be responsible for assessing the risk, liaising with our external child protection partners (Children’s Services, Police) to ensure prompt and effective action is taken to minimise the risk to any child.

To be successful in this role, you will need to have the following:

  • A qualified social care, health or education professional and have substantial and extensive experience in safeguarding children and young people
  • Driven by making a difference
  • Up-to-date knowledge of child protection legislation and practical experience of child protection and welfare issues
  • A passion for customer service
  • An understanding of the needs of children and their psychosocial development
  • Ability to collect, assess and summarise essential information in written format
  • Good IT skills

This is a fast-paced national helpline with demanding targets, where self-discipline and the ability to work quickly are as essential to enable us to effectively deliver a child focused service.

  • If you believe you tick all of the above and want to join us in the fight for every childhood please apply now.
  • If you would like any further information about the role, please contact our recruitment team at

The NSPCC is committed to equality and diversity and wants to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.

The post holder will be required to participate in a rota working pattern and support a team that covers the period 7.30am to 11pm on weekdays and 8.30am-7pm on weekends. This also involves bank holiday working/weekend working.

To apply: Click the apply link and you will be redirected to the NSPCC recruitment page where you can download more information on the job and apply. Please do mention Ethical Jobseeker when applying to help to monitor our recruitment advertising.

Company Description

Over 130 years, we’ve helped thousands of children and families and acquired plenty of expertise on how to help even more. We respect our history and value our tradition, but we do not stand still. We are a modern vibrant charity making a real, tangible difference to other people’s lives.