Helpline Domestic Abuse Practice Advisor



Organisation
NSPCC
Reference
4937
Sector
Children & Young People, Social Care
Location
Belfast
Salary Details
£29,500 - £33,245
Contract Type
Fixed
Hours per Week
35 hours per week
Closing Date
24/02/2021
As Domestic Abuse Practice Advisor you will take a lead role in reviewing policies and risk assessment frameworks, and developing and delivering training to staff in all roles across the service.

Job Description

Fixed term 3 years

We believe here at the NSPCC that every childhood is worth fighting for – and our National Services Directorate is proud to be at the forefront of protecting and supporting children and young people nationwide, providing a range of universal and national services, accessible anywhere in the UK, focused on protecting children and young people and preventing abuse especially at the times when they are most needed.

Already the leading specialist charity in our field, we’re now reaching out to the public more effectively than ever before. The ability to listen, understand and advise could literally be life-saving skills on the NSPCC Helpline. Showing, empathy, sensitivity, and common sense, our dedicated teams provide emotional support and practical guidance to anyone who thinks a child may be at risk – or to those children and young people themselves.

 As Domestic Abuse Practice Advisor you will take a lead role in reviewing policies and risk assessment frameworks, and developing and delivering training to staff in all roles across the service. In line with a three-year project plan, you will use your significant experience in the field of Domestic Abuse support or prevention to assist the Helpline Senior Management team in reviewing and enhancing all aspects of the Helpline’s response to concerns about children who are at risk from domestic abuse.

You will provide live advice and guidance to staff who are responding to contacts on the Helpline, and in some cases directly manage a small number of high risk or complex contacts. You will also use your relationship-building and networking skills to develop new partnerships and initiatives with other organisations, to enhance the service that we offer to victims and their children.

With a commitment to equality, diversity and inclusion, you will work proactively to remove both real and perceived barriers to service users, both in accessing the Helpline and wider support.

To be successful in this role, you will need to have the following:

  • Extensive experience of working in a role that focuses on assessing and meeting the needs of victims and families affected by domestic abuse
  • Knowledge of child development, families and parenting
  • A strong understanding of current childcare and domestic abuse legislation and practice guidance
  • Experience of developing and delivering training that meets the needs of a range of professional audiences
  • Driven by making a difference and supporting the organisation’s goals.
  • Ability to work effectively as a coach and mentor
  • Ability to plan and prioritise a complex workload that has multiple activities, KPIs and deadlines

To apply: Click the apply link and you will be redirected to the NSPCC recruitment page where you can download more information on the job and apply. Please do mention Ethical Jobseeker when applying to help to monitor our recruitment advertising.

Company Description

Over 130 years, we’ve helped thousands of children and families and acquired plenty of expertise on how to help even more. We respect our history and value our tradition, but we do not stand still. We are a modern vibrant charity making a real, tangible difference to other people’s lives.