As our Head of Technology Services you’ll provide effective leadership and management to the Technology Services function which comprises of Service Delivery & Transition, Data Operations and Technical Services. Ultimately responsible for the overall technology operational services for the British Heart Foundation (BHF) (all 8 offices across the UK, c.730 shops and stores and c.4,000 staff).
You’ll implement the Technology Operations Strategy and lead the Technology Services function, focusing on instilling accredited practices in line with ITIL and Agile best practices, so that our services are consistent, measurable and aligned with business expectations. You’ll also ensure the delivery of services within an agreed budget, by enhancing supplier and partner relationships and achieving value for money.
You’ll be accountable for the BHF-wide management of physical Technology assets, configuration items, change requests, problems, availability & capacity and all relevant processes and procedures.
Please note this is a 9 month fixed term contract covering family leave. We'd be looking for someone to join is as soon as possible following the selection process.
This is a dual location role, with your working time split between your home and our London Office. This will allow us to unlock our best work for our cause, blending the best of home and office working.
We understand that you might need a little help balancing your work and home life. Many of our people work flexibly in different ways, from the hours or days they work, to their office or home location or a blend between the two. Please feel free to talk to us at interview about the flexibility you may need; we’re happy to explore what’s possible for you and the role in helping to deliver our cause.
With a degree or equivalent experience in an Information Technology related subject, you’ll have a knowledge and understanding of all aspects of Technology Services, with expert knowledge of Service Delivery, IT governance and standards. This will have been maintained and developed through training, certification and by undertaking research and developing external professional networks.
You’ll have an understanding of operational Technology services for a similar sized organisation and will also have practitioner level knowledge of ITIL and/or ISO9000 qualification or similar quality certification.
With demonstrable experience and evidence of success in a similar role with multiple stakeholder groups, you’ll have previous experience of commissioning services from 3rd parties and managing relationships with suppliers, managed service providers and contractors. You’ll also have previous experience at a senior level within a Technology team of 30+ as part of an organisation which turns over at least £150m.
With extensive senior management and leadership experience in a complex organisation you’ll have previous experience of leading transformational change programmes involving business process, people and organisational change. You’ll also have experience in leading the successful implementation / adoption of ITIL within a Technology Services function.
To be successful in this role you’ll also have the following skills and experience:
- An assured, authoritative and confident personality, able to build excellent relationships with key internal stakeholders, at senior level, and with key partners and suppliers
- Customer focussed, ensuring customers are central to the delivery of the Technical Services Portfolio
- A change advocate, able to hold challenging conversations with both internal and external stakeholders, leading on these where necessary
- Able to motivate and coach a team to success, providing the necessary support but focusing on empowering each member to achieve more
- Able to drive change and take the initiative, a decisive and a critical thinker
- An innovative approach, challenging and changing the status quo
- Ability to form good working relationships with both Technology and non-Technology staff and build credibility
- Technically competent and strategically astute, able to lead and inspire a team of technical specialists to deliver an outstanding service
We offer excellent benefits including 30 days annual leave, private medical insurance, dental health cover, pension, and flexible working. We commit to actively developing you and offer learning and development opportunities to support, inspire and help you unlock your full potential.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early. Any offer of employment will be subject to a satisfactory basic DBS check.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.
To apply: Click the apply link to be transferred to our recruitment site where you can download the full job description and apply online. To help us to manage our advertising resources, please mention Ethical Jobseeker in your application.