Data Operations Manager

Job Description

As our Data Operations Manager you’ll lead a team that supports and manages our principal database, which holds extensive information on donors, participants, members & supporters. 

You’ll lead on the contribution to the management of the data operations communication plan which ensures effective messaging to our supporters. You'll also plan and coordinate imports, selections, and extracts of data for activities such as fundraising and marketing communications. 

Working collaboratively with external agencies & internal stakeholders to continually improve the quality of data held within the system you’ll work closely with the I&A and Data Applications teams, and internal customers, to identify business opportunities and develop the use of data across the organisation. 

You’ll also be instrumental in ensuring our Data Applications are managed, monitored and supported in a measurable way and are aligned with business expectations. Working closely with the Availability/Capacity & Problem Manager, ensure the availability and capacity of all Data Applications is always sufficient. 
 
Working arrangements

This is a dual location role, with your working time split between your home and once a week in our London Office. 

We understand that you might need a little help balancing your work and home life. Many of our people work flexibly in different ways, from the hours or days they work, to their office or home location or a blend between the two. Please feel free to talk to us at interview about the flexibility you may need; we’re happy to explore what’s possible for you and the role in helping to deliver our cause

About you

With a degree or equivalent experience in an Information Technology related subject, preferably with computing/statistics/mathematical modules, you’ll be an expert in your field, with an authoritative knowledge and understanding of all aspects of Data Operations. 

You’ll have an understanding of Data Operations for a similar sized organisation and will have expert knowledge in the manipulation of data and data querying within a relational database structure. You’ll also have expert knowledge of database systems and platforms, as well as a high proficiency in T-SQL. 

With demonstrable experience as a database professional, ideally utilising Blackbaud products, including significant experience with marketing data, you’ll have an appreciation of digital terminology, practice and process, as well as direct experience of project and workstream management.

To be successful in this role you’ll also have the following skills and experience:

•  An assured, authoritative and confident personality, able to build excellent relationships with key internal stakeholders, at senior level, and with key partners and suppliers. 
•  A change advocate, able to hold challenging conversations with key internal and external stakeholders. 
•  Able to drive change and take the initiative, a decisive and a critical thinker 
•  An innovative approach, challenging and changing the status quo 
•  Experience developing strong working relationship with both Technology and non-Technology staff 
•  Able to work collaboratively with colleagues in the Technology Directorate as well as colleagues and staff across the BHF. 

What can we offer you?

We offer excellent benefits including 30 days annual leave, private medical insurance, dental health cover, pension, and flexible working. We commit to actively developing you and offer learning and development opportunities to support, inspire and help you unlock your full potential.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early. Any offer of employment will be subject to a satisfactory basic DBS check. 

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey. 

To apply: Click the apply link to be transferred to our recruitment site where you can download the full job description and apply online. To help us to manage our advertising resources, please mention Ethical Jobseeker in your application. 

Company Description

At the British Heart Foundation, we are focused on the urgent need to fund more research into heart and circulatory diseases like heart diseases, stroke, vascular dementia and the conditions that cause them, to find answers fit for 21st century challenges. We are independent, have more than fifty years of breakthroughs under our belts and we won’t stop in funding life saving research.

We celebrate diversity and make inclusion part of what we do every day. Diversity and Inclusion forms a main pillar in our People Experience Strategy. Our aim is for all of our colleagues and volunteers to bring their true self to work, so we can continue to fund life saving research.