Community Support Worker /Communicator Guide

Children & Young People, Community Development & Social Enterprise, Disability, Older People
Salary Details
£9.08 per hour
Contract Type
Part time, Permanent
Hours per Week
4 + Hours per week (Flexible)
Closing Date
Sense has a great opportunity for passionate and dedicated individuals to join our team as a Children’s Community Support Worker / Communicator Guide in the North Staffordshire area.

Job Description

Could you help some amazing people to communicate, express themselves and connect with the world?

Sense has a great opportunity for passionate and dedicated individuals to join our team as a Children’s Community Support Worker / Communicator Guide in the North Staffordshire area. This is a permanent role, your working hours/shift pattern will be dependent on your availability/suitability and that of the family/families you match.

We work with many families with varied requirements across the whole of North Staffordshire. You will be assessed and matched with a suitable family or families depending on your suitability/availability.

For example, you may be matched with 'family 1' and work 2hrs per week after school or 'family 2' - 3hrs in the day time, 'Family 3' - 4hrs at the weekend. You may be able to support more than one family we will work with you and the family/families to get the best match/outcome.

We are supporting families in:

  • Stone
  • Newcastle-Under-Lyme
  • Stoke-on-Trent
  • Stafford and the surrounding areas


About the role…

  • In this role, successful candidates will be providing bespoke support to people who have congenital or acquired dual-sensory loss, or Deafblindness.
  • A Community Support Worker / Communicator Guide supports people to access their wider communities, providing sensory support to ensure that people with dual-sensory loss can be as independent as possible. Some of things you may be supporting Deafblind people with include:
  • Safe use of local public transport
  • Shopping
  • Attending appointments
  • Visiting places of interest or leisure facilities
  • Participating in social activities, joining social groups, or maintaining contacts with friends
  • Maintaining their hobbies

In this role, you may also provide communication support to people in their home, including supporting with reading and responding to their post or making telephone calls.

The communication needs of the people we support can vary from verbal speech, to British Sign Language and Deafblind manual, and some of the people we support read Braille. Some may require your skills as a Sighted Guide, while some have Guide Dogs to support their mobility in the community. Many people also use assistive technology to support their independence in and outside their homes.

Key skills and experience

Previous formal care experience is not required for this role. It is really important that you’re adaptable and able to work on your own initiative, always putting the people we support first. We are looking for people that really embrace our values and ‘I’ statements.

Essential - The ability to communicate in British Sign Language, hands on signing or similar methods is essential.

Desirable - Previous experiencing supporting individuals with sensory loss or additional communication needs, or an interest to learn this. A valid UK driving licence with access to your own vehicle . 

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates in relation to the Personal Specification; therefore, it is very important you complete this section thoroughly.  We would recommend that you read the candidate guidelines and job description (found at the base of this advert) before applying.

If you are a disabled candidate and require a hard copy pack or a different format, please contact the recruitment team on

Sense is an Equal Opportunities Employer and is committed to ensuring that all staff are motivated, skilled and rewarded by their work.  Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment are subject to a number of checks including an enhanced DBS check where appropriate.

No agency submissions, any submissions without prior authorisation from Sense will be treated as our own and as such no fee will be payable.

Company Description

About Sense

We’re here for every person living with complex disabilities that can make it a challenge to communicate, access information and take part in life.

Our mission is to remove barriers to communication so that everyone has the opportunity to live their life to the full.

Our values

Everything we do is underpinned by five core values. These values shape the way we work as we pursue our vision of a world where no one, no matter how complex their disabilities is isolated, left out, or unable to fulfil their potential.

We include

We are determined to provide a place where everyone belongs. Where difference is valued and no one is left out. We take time to understand each other, however we may communicate. And we involve each other, especially in the things that affect us directly.

We collaborate

We bring people together and make connections. Because though we may all connect differently, we are all connected. And by sharing, learning, working and contributing together, we can achieve so much more.

We find a way

We think creatively, seeing potential and possibility. Always finding a way, however long it takes.

We challenge

We think risk is a part of life to embrace and work with, not avoid. We constantly challenge ourselves and the status quo, working hard to make the world a place for everyone. When things go wrong, we're honest, we learn, we do better.

We celebrate

All achievements are worth celebrating. Those moments and milestones - the ordinary and extraordinary - that give meaning and purpose to life. We notice them and celebrate. Inspiring us to keep going.

Our ‘I’ statements

  • I will listen to others
  • I will understand and respond
  • I will respect others
  • I will be honest and open
  • I will participate and contribute
  • I will take informed risk
  • I will find things to celebrate
  • No decision about me, without me