Anti-Social Behaviour (ASB) Case Manager
Aylesbury base with some agile working
Salary: £34,662 per annum
Good range of company benefits
Full time – 37 hours per week
Are you self-motivated, passionate about helping people and keen to join a dynamic organisation? This may be the perfect position for you!
Vale of Aylesbury Housing Trust is a ‘not-for-profit’ Registered Provider of affordable housing for nearly 20,000 people living and working in Aylesbury and across Buckinghamshire and beyond.
- we own and are responsible for over 8,500 homes,
- Our annual turnover of over £45 million,
- We have more than 270 employees,
We aim to make a significant social and economic contribution within the communities where we work.
We are a dynamic organisation seeking to provide over 1000 new homes by 2025 while also increasing flexibility with the way we work and reducing our environmental impact and improving our sustainability.
About the Role
This is a fantastic opportunity for an experienced ASB practitioner to join our team.
- The ASB Case Manager is responsible for delivering a comprehensive ASB service to Trust tenants and leaseholders seeking a balance between tenancy sustainment and enforcement actions. This includes investigating and dealing with anti-social behaviour issues, and being responsible for establishing practical solutions including legal action against perpetrators.
- ASB Case Managers are also responsible for seeking out and developing innovative solutions to neighbourhood and community ASB issues whilst developing and maintaining excellent relationships with key partners such as the police, local authorities and community based groups.
- The ASB Case Manager, as directed by the Housing Services Manager, will take the lead on responding to, investigating, gathering evidence and preparing reports to resolving complaints of anti-social behaviour (ASB) ensuring that internal procedures, guidelines and policies are complied with and offering appropriate advice and assistance to resolve any problems arising.
- To carry out personal interviews in the office and to tenants’ homes, to be responsive to urgent situations, this will include to investigate, assess and resolve their issues and complaints and provide solutions, taking into account the Trust’s policy and procedures including Equal Opportunities and Customer Care. Seek resolution where appropriate to resolve ASB cases through investigation and by way of mediation, enforcement and/or prevention.
- To work with statutory and voluntary agencies to tackle ASB, harassment, including racial harassment arising in Trust properties and work closely with other statutory and voluntary agencies, to tackle and prevent ASB.
- To take a responsive approach to safeguarding matters and work with other agencies and attend meetings where required and to ensure all cases are risk-managed and safety planned appropriately.
We’re looking for someone who understands how to connect with people and who has the required skills and experience as below:
- Demonstrable commitment to high standards of customer care and a commitment to promoting equality in employment and service delivery.
- Able to demonstrate experience in delivering ASB services, including the application of ASB legislation and best practice.
- Excellent verbal and written communication and influencing skills.
- Experience of communicating effectively with customers, partners and voluntary and statutory agencies.
- Ability to think laterally and help devise and implement innovative solutions to sometimes complex problems.
- Experience of liaising, and working effectively both with individuals and groups of people and ability to work as part of a team and unsupervised. Be able to secure the co-operation of others in delivering the service.
- Experience of preparing and presenting cases at Court.
- Ability to show resilience and the ability to support customers and partners through difficult and challenging circumstances.
The minimum qualifications required are:
A good standard of education to a minimum of A level standard.
Please see information in the Person Specification section of the Job Description for full details.
- 28 days holiday plus Bank Holidays (pro rata for part time)
- Discretionary performance related payment
- Contributory pension scheme
- Flexible working
- Health Cash Plan
- Workplace Options Employee Assistance Programme
- Employee discount scheme
We’re inclusive with a strong set of values which express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury Vale’s diverse communities. We celebrate innovation and different points of view and want a team that is reflective of the communities we serve. Thus we welcome applicants from BAME backgrounds, and applicants who have status as an individual with a physical or mental disability. Enthusiasm, willingness to contribute and a real commitment to connect and bring us closer to our customers and communities is essential. We are a Disability Confident Employer.
Closing date: 30th September 2021 - 9 am