1st Line IT Analyst

Customer Service, IT & Communication Technology
Salary Details
£22,131 per annum
Contract Type
Hours per Week
Closing Date
Sense is recruiting for a 1st Line IT Analyst to join our successful ICT team. This is a full time role, working 37.5 hours per week at our office in Selly Oak, Birmingham

Job Description

In this role you will provide excellent IT Support and customer service via phone, email and face to face, acting as the first point of contact for Sense employees and volunteers. This role will include:

  • Providing support and fault resolution, including: password resets and account unlocks, hardware and software installation, updates from third parties, and assisting users with knowledge queries.
  • Ensuring all IT requests are recorded, categorised, and updated in accordance with agreed targets and procedures.
  • Identifying reoccurring issues that can be fed back to manager for long term fixes, to reduce the impact on the service desk.

Key skills and experience

  • A Level 3 qualification in ICT, or equivalent professional qualification.
  • Previous IT Support experience either in a previous role, or in completed learning.
  • Excellent customer service skills.
  • Experience in installing and supporting typical ICT hardware, including PC’s, printers, and mobiles.
  • Strong understanding of current Microsoft Windows desktop and server operating systems, and Office packages

To apply: Click the apply link to be transferred to our recruitment site where you can download the full job description and apply online. To help us to manage our advertising resources please mention Ethical Jobseeker in your application.

Company Description

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.